Please click on any question for more information.

  • What if there are problems that must be solved when the HELPsource office is closed?
    HELPsource has On-Call Coordinators available outside of normal business hours who are always accessible through our main telephone number 215-886-2102. Our electronic call forwarding system will prompt you to a message mailbox and you will receive a response within 20 minutes.However, medical emergencies should be handled through your local 911 service.Click here to contact a HELPsource Caring Counselor…
  • How can I know exactly what kind of care my loved one needs?
    One phone call to HELPsource will get you in touch with a Caring Counselor to listen to your needs and the goals you wish to accomplish. We will make a recommendation for level of care based on the information you provide, followed by a complete physical assessment by a licensed nurse, when necessary we will consult with your physician. There are no fees for the nursing assessment.

    Click here to contact a HELPsource Caring Counselor . . . 
  • What is a Plan of Care?
    It outlines specific tasks and goals for the caregiver.Once you’ve determined what “Mom’s” needs are, the HELPsource nurse will meet with you, “Mom”, and your family members to discuss your goals. The nurse will also speak to “Mom’s” physician when necessary. In most cases, the HELPsourcecaregiver will also be present for this assessment meeting. There is no charge for the nursing assessment.As a result of this meeting, the nurse will create a daily plan of care that the caregiver will follow, with specific tasks and goals outlined. This care plan may be amended at any time when and if the patient’s condition changes. The HELPsource caregiver will then complete a paraprofessional care note checklist with each visit. This checklist will mirror the plan of care. Therefore, if you will not be present when care is provided, you will know what tasks were performed at each visit.Click here to contact a HELPsource Caring Counselor… 
  • How long will this care continue?
    HELPsource will provide Skilled Nursing or Therapy services billed to your Health Insurer until recuperative goals are met or for the duration of the carrier’s authorization. When your insurance benefits deplete, we will reassess your services and develop a new plan of care at your financial discretion, for as long as you choose.Personal Care and Home Support Services contracted privately will continue at the discretion of the guarantor of services. 
  • Do I need to have Power of Attorney?
    Although a Power of Attorney is not required to contact for services, HELPsource recommends that you establish this legal parameter at the first signs of a loved ones decline. Your attorney can best advise you on this matter. If you need assistance in finding a reliable Elder Care Attorney in your area, please contact the HELPsource Concierge Counseling Team. 
  • Who will pay for the services that we need?
    HELPsource™ Home Health Services will make every effort to work with you to establish an affordable plan of care maximizing your services and using all resources available to you. If you are covered by a Long Term Care Insurance policy,HELPsource™ will act as a liaison to negotiate with your insurer for the best possible level of coverage. When appropriate,HELPsource™ will provide services through your Health Insurance, Medicare or Medicaid programs. We may suggest applying to your Philadelphia, Bucks or Montgomery County’s Area Agency on Aging to supplement services. Your family member will be required to submit to a clinical and financial assessment to determine qualification. if you are approved, we can work with that agency to maximixe available resources in order to provide the most hours of service while providing the continuity of one Home Care providerThe HELPsource™ Concierge Team will investigate other Social Service Organizations that may provide subsidies to provide the care you need.In lieu of Insurance or Community Social Subsidies to help cover the cost of care, HELPsource will work with your family to provide the care you need at the most cost effective price. 
  • How can I help plan financially for all the services my loved one may need over time?
    We’ll help you build a team of experts.HELPsource has established relationships with area Elder Care Attorneys and Estate Planners as well as Elder Care Managers. We will work together to build the necessary team of experts that can develop the best plans for your Home Health continuum of care. 
  • What if I'm not happy with the caregiver that is assigned?
    HELPsource Service Coordinators make every effort to assign the best qualified individuals to provide care. We do realized that sometimes there are “personality conflicts.” If there is a problem, we will respond immediately and when appropriate, we will assign a new caregiver.Click here to contact a HELPsource Caring Counselor… 
  • What if my loved one is a VETERAN or a SPOUSE OF A VETERAN?

    VA Aid and Attendance

    VA Aid and Attendance is a benefit available to veterans, their spouses, or widows.  This benefit is available to help offset some of the cost of nursing homes, assisted living communities, personal care homes or homecare expenses.



    You or your spouse was a veteran during war time,

    including those who served state side.

    Served at least 90 days of active service with one of those days being during war time. 


    Eligible dates are:








    Received an honorable discharge.

    The spouse must not have divorced the veteran.

    If the veteran has died and the widow remarries, there are some situations where they would still qualify. 

    Must need some assistance with at least two Activities of Daily Living. This assistance does not mean that they require complete physical assistance, ie: cuing with dressing, reminders to bathe, med monitoring, needs supervision, etc.

    Applicants must be receiving the assistance or have a doctor’s order before they can apply.  Benefits are retroactive to the application date.

    There are some financial qualifications for those applying.  HOWEVER, it is based on an adjusted income NOT the gross income.  The applicant can only have assets totaling $80,000 or less.  To figure the adjusted income, medical expenses, insurance premiums, meds and even the cost of the community where they are residing is taken into consideration.  Assets not included are: the applicant’s home, pensions, small life ins. policies, prepaid funeral expenses and annuities in payout status.  There is no look back period at this current time.  If an applicant has greater than $80,000 a financial planner can assist them with investing today so they qualify tomorrow.  If the veteran exceeds the monthly income level after the adj. income is figured they still may qualify for benefits, the dollar amount is simply reduced dollar for dollar that they are over.

    Married veterans are eligible for $1743/month, single veterans $1470 and widows of veterans $945.  This is paid directly to the applicant/responsible party as additional income, not to the community where they reside.

    An example of one company that works with some of our partners, http://www.veteransfinancial.com

    Or to find the closest VA regional office for the area in which you are working, visit their website at  http://www1.va.gov/directory/guide/home.asp?isFlash+1

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